Got any Feedback or Complaint? Here is How to Reach Out to the NDIS Commission
Feedbacks, compliments and complaints are essential to maintain high standards of service. It will help the NDIS to evaluate and enhance their procedures and frameworks. It is through participant feedback that the NDIS Commission can recognise areas of improvement which will eventually influence the safety and quality of support and services delivered by the NDIS. The NDIS Commission is guided by the principles of integrity, accessibility,
responsiveness, integration and appropriateness when it comes to the handling of complaints.
Emphasising accessibility, the NDIS Commission has widely publicised the procedure on how participants may file complaints on their official website and in brochures. Participants or their representatives can make complaints about:
• The unsafe or disrespectful way in which a provider delivered NDIS services or
assistance.
• Services and assistance from the NDIS that weren’t provided according to the
required standards.
• How an NDIS provider handled complaints regarding NDIS supports.
You can even give feedback or register a complaint concerning the function of the NDIS Commission itself. You may file your grievances through:
Phone: 1800 035 544 (free call from landlines) or contact National Relay Service and ask for 1800 035 544
Email: contactcentre@ndiscommission.gov.au
TTY: TTY 133 677
You can also reach out to the Commission in person, through letters or with the help of a support person or advocate.
Aastha community services believe that feedback is valuable and complaints are indispensable in making the NDIS better for everyone. As a registered NDIS service provider, our services comply with the quality and standards prescribed by the NDIS Commission. We are responsive to complaints and will try to resolve them at the provider level itself by finding solutions that are satisfactory to our participants. Contact us today to access our support and services.
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